3x your maintenance teams output. Cut maintenance volume by 70%. Reduce repair times by 50%.
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CentralComs
Maintenance Line
Management
Dynamics
Account
kevin
Manage tenant requests
The problem
Staffing costs escalate as portfolios grow. Every new property means more coordinators, more phone time, and more overhead eating into margins.
Tenants expect instant responses. Vendors expect clear communication. The industry standard of callbacks and voicemails doesn't cut it anymore.
Manual ticket handling leads to errors, missed details, and burnout. Your team spends more time on admin than actual problem-solving.
The solution
W9 collection, COI chasing, vendor coordination — handled automatically. Your team gets 3x capacity without adding headcount.
Our AI agents catch every ticket, respond instantly, and never sleep. Higher tenant retention, zero night-shift costs.
Fewer steps. Smarter routing. Problems solved before tenants follow up.
Blown Globe
Unit 27 • Building 2
Leaking Faucet
Unit 205 • Building 1
Jammed Lock
Unit 204 • South Building
Dishwasher Error
Unit 54 • Building 1
Refrigerator
Unit 101 • North Building
Faulty Switch
Unit 111 • North Building
Tripped Outlet
Unit 39 • North Building
Garbage Disposal
Unit 12 • Building 1
Smoke Alarm Test
Unit 65 • West Building
Broken Lock
Unit 204 • South Building
Cracked Window
Unit 65 • West Building
Smartlock Reset
Unit 204 • South Building
AI automatically assigns tickets to optimal vendors
Maintenance tickets are automatically created, specified, and assigned to the appropriate vendor. Spam and noise filtered out, so you only see what matters.
Your 24/7 personal AI assistant.
All requests flow into one system. Nothing missed. No fragmented channels.
Issues are tagged, ranked, and routed accurately without human triage.
Qualified vendors are engaged immediately with full job context.
Status tracking and vendor chasing without staff involvement.
Every action is logged for ops, accounting, and ownership visibility.
Work orders sync automatically. No duplicate work. No process change.
When a tenant reaches out by text or call, the AI immediately engages, gathers required diagnostic details, classifies urgency, and creates a fully structured work order. It follows predefined triage rules and initiates vendor outreach automatically. Human involvement only occurs when a decision exceeds your defined thresholds.
The AI operates entirely within your policies. You define approval limits, labor rate caps, inspection fee ceilings, emergency pricing multipliers, daily spend thresholds, and confidence thresholds by decision category. If a task falls within policy and meets the required confidence level, the AI executes. If it exceeds either, the AI stops and escalates for approval.
Yes. You can enforce per-work-order limits, hourly labor maximums, inspection fee caps, emergency overrides, and daily portfolio-level commitments. These controls apply uniformly across every property, eliminating overspend caused by inconsistent human judgment.
Vendors are automatically filtered and ranked based on your operational requirements: licensing, insurance, W-9 status, payment terms, preferred vendor lists, and historical performance. The AI handles outreach, availability checks, and follow-ups so internal teams are not chasing responses.
Every work order includes a real-time activity log showing tenant conversations, vendor interactions, decisions made, and approvals requested. You can audit actions, review timing, and verify compliance at any point.
CentralComs removes the coordination tax: phone calls, follow-ups, policy enforcement, vendor chasing, and after-hours coverage. It increases portfolio capacity without increasing headcount while preserving financial and operational control.